Privacy Policy

Last Updated: June 5, 2026

ORAAK operates this website and online store, including all associated content, features, products, services, tools, and information provided through it (collectively, the "Services"). Our store is powered by Shopify, which helps us provide a secure and seamless shopping experience.

This Privacy Policy explains how ORAAK collects, uses, stores, and shares your personal information when you visit our website, make a purchase, interact with our Services, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will prevail.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.

Depending on your interaction with our Services, we may collect the following categories of information:

Contact Information

Full name
Email address
Phone number
Billing address
Shipping address

Payment Information

Payment method details
Payment confirmations
Transaction records

Note: Payment processing is handled securely through trusted third-party payment providers.

Account Information

Username
Password
Account preferences and settings

Order & Transaction Information

Products viewed
Products added to cart or wishlist
Purchase history
Returns and exchange requests
Order activity

Communication Information

Customer support messages
Emails, messages, or inquiries sent to us

Device & Technical Information

IP address
Browser type
Device identifiers
Operating system
Network information

Website Usage Information

Pages visited
Time spent on the website
Interactions with products and content
Navigation and browsing activity

2. How We Collect Information

We may collect personal information through the following methods:

Information You Provide Directly: Information submitted when you create an account, place an order, contact us, subscribe to updates, or submit reviews and feedback.
Automatic Collection Technologies: Information collected automatically through cookies, analytics tools, website technologies, and device/browser interactions.
Service Providers: Information collected or processed by trusted partners who assist us in operating our business and Services.
Third Parties: Information received from marketing partners, payment providers, social media platforms, and other third-party sources where permitted by law.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving Our Services:
- Process and fulfill orders
- Manage payments
- Arrange shipping and delivery
- Handle returns and exchanges
- Maintain customer accounts
- Personalize your shopping experience
- Improve website functionality and performance
Marketing & Promotions:
- Send promotional emails or messages
- Inform you about new products, collections, and offers
- Display relevant advertisements based on your interactions with our website
- You may opt out of marketing communications at any time.
Security & Fraud Prevention:
- Protect customer accounts
- Detect suspicious activity
- Prevent fraud and unauthorized transactions
- Maintain the safety and security of our Services
- We encourage customers to keep their account credentials confidential.
Customer Support:
- Respond to inquiries
- Provide assistance regarding orders
- Resolve complaints or issues
- Improve overall customer experience
Legal Compliance:
- Meet legal obligations
- Respond to lawful requests from authorities
- Enforce our policies and terms
- Protect our business, customers, and rights

4. How We Share Personal Information

We may share personal information when necessary to operate our business and provide our Services. This includes:

Shopify & Service Providers: Including providers responsible for website hosting, payment processing, shipping and fulfillment, customer support, analytics, cloud storage, and technical services.
Marketing & Advertising Partners: To help us provide relevant advertising and promotional communications. These partners process information according to their own privacy policies.
Third Parties You Authorize: When you request or consent to sharing information, such as shipping providers, social media integrations, and third-party services connected to your account.
Business Transactions: Information disclosed in connection with business restructuring, mergers, acquisitions, asset transfers, or legal proceedings.
Legal Requirements: When required to comply with applicable laws, respond to legal requests, protect our rights and property, or prevent fraud and unlawful activities.

5. Shopify Services

Our store is hosted and powered by Shopify. As part of providing our Services, Shopify may collect, process, and store certain personal information relating to your interactions with our website.

Information provided through our store may be shared with Shopify and trusted third parties involved in delivering and improving Shopify's services. For additional information regarding Shopify's privacy practices, please review Shopify's Privacy Policy.

6. Cookies & Similar Technologies

We use cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze traffic and usage patterns
Personalize shopping experiences
Support marketing activities

Most web browsers allow you to manage or disable cookies through their settings. Please note that certain features of our website may not function properly if cookies are disabled.

7. Third-Party Websites

Our Services may contain links to external websites, applications, or social media platforms. We are not responsible for the privacy, content, or security practices of third-party websites. We encourage you to review their policies before providing any personal information.

8. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age required by applicable law. If a parent or guardian believes a child has provided personal information to us, they may contact us to request its immediate removal.

9. Data Security

We implement reasonable technical and organizational security measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online platform or method of electronic storage can be guaranteed to be 100% secure. We recommend avoiding the transmission of highly sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide our Services
Fulfill orders
Maintain customer accounts
Meet legal and tax obligations
Resolve disputes
Enforce agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Right to Access: Request information regarding the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of personal information, subject to legal requirements.
Right to Data Portability: Request a copy of certain personal information in a structured, transferable format.
Marketing Preferences: You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails. (Even if you opt out of marketing, we will continue to send transactional or service-related messages regarding your orders or account.)

To exercise any of your applicable rights, please contact us using the details below.

12. International Data Transfers

Your personal information may be stored, processed, or transferred to countries outside your country of residence. When such transfers occur, we take reasonable measures to ensure that your personal information remains protected in accordance with applicable privacy laws.

13. Complaints

If you have concerns regarding how we handle your personal information, please contact us using the details below. Where permitted by applicable law, you may also have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, operational requirements, or Services. Any updates will be posted on this page, and the "Last Updated" date at the top of this page will be revised accordingly.