Privacy policy

Privacy Policy

Last Updated: June 5, 2026

ORAAK operates this website and online store, including all associated content, features, products, services, tools, and information provided through it (collectively, the "Services"). Our store is powered by Shopify, which helps us provide a secure and seamless shopping experience.

This Privacy Policy explains how ORAAK collects, uses, stores, and shares your personal information when you visit our website, make a purchase, interact with our Services, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will prevail.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.

Depending on your interaction with our Services, we may collect the following categories of information:

Contact Information

Full name

Email address

Phone number

Billing address

Shipping address

Payment Information

Payment method details

Payment confirmations

Transaction records

Please note that payment processing is handled through secure third-party payment providers.

Account Information

Username

Password

Account preferences and settings

Order & Transaction Information

Products viewed

Products added to cart or wishlist

Purchase history

Returns and exchange requests

Order activity

Communication Information

Customer support messages

Emails, messages, or inquiries sent to us

Device & Technical Information

IP address

Browser type

Device identifiers

Operating system

Network information

Website Usage Information

Pages visited

Time spent on the website

Interactions with products and content

Navigation and browsing activity

How We Collect Information

We may collect personal information through:

Information You Provide Directly

Information submitted when you:

Create an account

Place an order

Contact us

Subscribe to updates

Submit reviews or feedback

Automatic Collection Technologies

Information collected automatically through:

Cookies

Analytics tools

Website technologies

Device and browser interactions

Service Providers

Information collected or processed by trusted partners who assist us in operating our business and Services.

Third Parties

Information received from marketing partners, payment providers, social media platforms, and other third-party sources where permitted by law.

How We Use Your Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

To:

Process and fulfill orders

Manage payments

Arrange shipping and delivery

Handle returns and exchanges

Maintain customer accounts

Personalize your shopping experience

Improve website functionality and performance

Marketing & Promotions

To:

Send promotional emails or messages

Inform you about new products, collections, and offers

Display relevant advertisements based on your interactions with our website

You may opt out of marketing communications at any time.

Security & Fraud Prevention

To:

Protect customer accounts

Detect suspicious activity

Prevent fraud and unauthorized transactions

Maintain the security of our Services

We encourage customers to keep their account credentials confidential.

Customer Support

To:

Respond to inquiries

Provide assistance regarding orders

Resolve complaints or issues

Improve customer experience

Legal Compliance

To:

Meet legal obligations

Respond to lawful requests from authorities

Enforce our policies and terms

Protect our business, customers, and rights

How We Share Personal Information

We may share personal information when necessary to operate our business and provide our Services.

This may include sharing information with:

Shopify & Service Providers

Including providers responsible for:

Website hosting

Payment processing

Shipping and fulfillment

Customer support

Analytics

Cloud storage

Technical services

Marketing & Advertising Partners

To help us provide relevant advertising and promotional communications.

These partners may process information according to their own privacy policies.

Third Parties You Authorize

When you request or consent to sharing information, such as:

Shipping providers

Social media integrations

Third-party services connected to your account

Business Transactions

Information may be disclosed in connection with:

Business restructuring

Mergers

Acquisitions

Asset transfers

Legal proceedings

Legal Requirements

We may disclose information when required to:

Comply with applicable laws

Respond to legal requests

Protect our rights and property

Prevent fraud or unlawful activities

Shopify Services

Our store is hosted and powered by Shopify.

As part of providing our Services, Shopify may collect, process, and store certain personal information relating to your interactions with our website.

Information provided through our store may be shared with Shopify and trusted third parties involved in delivering and improving Shopify's services.

For additional information regarding Shopify's privacy practices, please review Shopify's Privacy Policy.

Cookies & Similar Technologies

We use cookies and similar technologies to:

Improve website performance

Remember user preferences

Analyze traffic and usage patterns

Personalize shopping experiences

Support marketing activities

Most browsers allow you to manage or disable cookies through their settings. Certain features of the website may not function properly if cookies are disabled.

Third-Party Websites

Our Services may contain links to external websites, applications, or social media platforms.

We are not responsible for the privacy, content, or security practices of third-party websites. We encourage you to review their policies before providing personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age required by applicable law. If a parent or guardian believes a child has provided personal information to us, they may contact us and request its removal.

Data Security

We implement reasonable security measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online platform or method of electronic storage can be guaranteed to be completely secure.

We recommend avoiding the transmission of sensitive information through unsecured communication channels.

Data Retention

We retain personal information only for as long as necessary to:

Provide our Services

Fulfill orders

Maintain customer accounts

Meet legal and tax obligations

Resolve disputes

Enforce agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These may include:

Right to Access

Request information regarding the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of personal information, subject to legal requirements.

Right to Data Portability

Request a copy of certain personal information in a transferable format.

Marketing Preferences

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.

Even if you opt out of marketing communications, we may continue to send transactional or service-related messages regarding your orders or account.

To exercise any applicable rights, please contact us using the details below.

International Data Transfers

Your personal information may be stored, processed, or transferred to countries outside your country of residence.

When such transfers occur, we take reasonable measures to ensure that personal information remains protected in accordance with applicable privacy laws.

Complaints

If you have concerns regarding how we handle your personal information, please contact us using the details below.

Where permitted by applicable law, you may also have the right to lodge a complaint with the relevant data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, operational requirements, or Services.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us

If you have any questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:

ORAAK

Email: 

WhatsApp: 

Pakistan