Terms of service

Last Updated: June 5, 2026

Welcome to ORAAK

Every piece carries a story, and every order begins with trust.

These Terms of Service ("Terms") govern your access to and use of the ORAAK website, products, services, content, and features (collectively, the "Services").

ORAAK operates this store and website through Shopify's e-commerce platform, which enables us to provide a secure and seamless shopping experience.

By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please refrain from using our Services.

1. Eligibility & Account Responsibility

By using our Services, you confirm that you have reached the legal age of majority in your place of residence or have obtained appropriate permission from a parent or legal guardian.

When placing an order or creating an account, you agree to provide accurate, complete, and up-to-date information, including your contact, billing, shipping, and payment details.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred, sold, or shared without our written permission.

2. Products & Availability

We strive to present our products as accurately as possible. However, actual colors, textures, and appearance may vary slightly depending on your device settings, screen calibration, and viewing conditions.

All product descriptions, pricing, availability, and specifications are subject to change without prior notice.

ORAAK reserves the right to discontinue products, limit quantities, or refuse orders at its discretion.

3. Orders & Acceptance

Submitting an order constitutes an offer to purchase.

All orders are subject to review and acceptance by ORAAK. An order is considered accepted only after payment has been successfully processed and confirmation has been issued.

We reserve the right to cancel, decline, or modify any order for reasons including, but not limited to:

Product unavailability

Pricing errors

Suspected fraud

Inaccurate customer information

If an order cannot be fulfilled, we will make reasonable efforts to contact you using the information provided during checkout.

Returns and exchanges are governed by our Exchange & Refund Policy.

4. Pricing & Payments

All prices displayed on our website are subject to change without notice.

Applicable shipping charges, taxes, duties, customs fees, or import charges may be added separately where required.

You agree to provide valid payment information and authorize us and our payment providers to process payment for purchases made through the Services.

5. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

ORAAK is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public events, or circumstances beyond our reasonable control.

Ownership and responsibility for products pass to the customer once the shipment has been transferred to the delivery carrier.

6. Intellectual Property

All content available through the Services, including but not limited to:

ORAAK branding

Logos

Graphics

Product imagery

Text

Videos

Website design

Creative assets

remains the exclusive property of ORAAK or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission.

7. Relationship With Shopify

ORAAK operates its online store using Shopify's platform.

While Shopify enables us to provide our Services, all purchases are made directly with ORAAK.

By using our Services, you acknowledge that Shopify is not responsible for any transaction, product, dispute, claim, loss, or damage arising from purchases made through our store.

8. Privacy

Your use of the Services is also governed by our Privacy Policy.

By using our website, you acknowledge that certain information may be collected, processed, and stored by ORAAK, Shopify, and trusted service providers in order to provide our Services.

9. Prohibited Conduct

You agree not to:

Violate any applicable law

Attempt unauthorized access to our systems

Upload malicious software or harmful code

Interfere with website functionality

Misrepresent your identity

Use automated tools to scrape or extract website content

Infringe upon ORAAK's intellectual property rights

Violation of these Terms may result in suspension or termination of access to our Services.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ORAAK shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our Services or products.

All Services and products are provided on an "as available" and "as is" basis without warranties except where otherwise required by law.

11. Changes to These Terms

We may revise these Terms from time to time.

Updated versions will be posted on this page with a revised effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

12. Contact Information

Questions regarding these Terms of Service may be directed to:

ORAAK

Email:

WhatsApp:

Pakistan

Thank you for choosing ORAAK.
Every piece has a purpose, and every order is part of the story.